F.A.Q.
Question: What is the
processing time for
international payments?
Answer: The swiftest
international payment we
had received had taken
12 hours and the slowest
one had taken 5 days.
Information on exact
term of transfer and its
processing could be
obtained in bank which
originated payment. The
customer usually
receives international
payments which we had
made on second
day after sending.
Question: How long it
will take to fund my
e-currency after i will
send western union
(other money transfers)?
Answer: We will pick up
western union (other
money transfers) after
you will send us western
union copy in 2-3
working hours. We will
fund your e-currency
immediately after
receiving money.
Question: How enter the
protection code?
Answer: For enter
protection code:
- open WebMoney Keeper
- double-click on the
purse (open payments
history)
- select and
double-click on the
payment with mark of
padlock (open window for
protection code)
- enter protection code
and click OK
Question: Who do I
contact about problems
or questions regarding
my orders?
You need to
contact
our support team.
Question: What is your
return, refund and
cancellation policy?
If you believe you have
made a payment in error
or have any other issues
or questions related to
your payment history
with GOLDEXPAY, please
contact
our support team.
We GUARANTEE your
satisfaction at
GOLDEXPAY.
We provide all our
members with a refund,
return and/or exchange
policy on all trades.
If you cancel your order
or change your mind
about buying before we
actually process the
order there is no charge
to cancel. If you have
sent your payment to us,
we can return your funds
less any bank or
financial institution
transaction fees.
Question: Why i can
trust you?
We are certified member
of ICOMMU, accredited
GDCA member, official
exchanger of C-gold,
certified partner of
Perfect Money, we have
ePassporte Business
account and WebMoney
personal passport. |
