Regulation & safety

Who supervises payment firms, banks and crypto exchanges, what safeguarding and deposit protection cover, and how to spot and avoid money transfer scams.

Who protects your money, and how

If you're sending money abroad or changing currency, where you put your funds makes a difference. A traditional bank, a licensed payment institution, an e-money issuer, a crypto exchange or a gold dealer might each hold your money for a while, but the way your funds are protected is not the same. Some keep your money inside a deposit guarantee scheme; some must segregate client funds in a special account, totally separate from the firm’s own assets. Or maybe there is almost no oversight at all, especially for some digital assets and commodity dealers. When a firm's license or status changes, or the firm itself collapses, these rules decide what you can reclaim, and from whom.

In this section, you'll see how different regulators and legal frameworks come into play. Licenses for payment or e-money institutions (like in the EU), ‘safeguarding’ rules, the European MiCA regulation for crypto-asset platforms, deposit insurance, and why all of them check your identity (KYC) and apply anti-money-laundering controls. Sometimes those checks mean a delay [for example, extra documents like a payslip or ID copy].

Staying safe from fraud

Even licensed providers can't guarantee you avoid fraud. Scammers copy real brands, rush you with urgent payment requests or claim you’ll get large returns out of nowhere. You'll find explanations on types of fraud here, from authorised push payment (APP) fraud, to cloned investment services, and SIM swap attacks that can take over your accounts. The guides offer steps you can take now to lower your chance of a loss, plus instructions for reporting incidents if you’re affected.

Before sending money, always check if the company is listed on the official register of its regulator [such as the FCA, Banque de France, or ASIC]. All guidance here is for general information. None of this is legal advice.