Contact
Have a question about GoldexPay, found an error in our comparison or want to work with us? We are happy to hear from you. The quickest way to reach us is by email.
Send your message to [email protected]. We aim to reply within 2 business days.
To help us answer quickly, please include:
- the page or comparison your question is about;
- for suspected errors: the provider, currency pair or asset, amount and, if possible, a link to the provider's fee information;
- a screenshot, if that makes things clearer.
What we can help with
- Questions about how our comparison and calculations work (see also How we compare).
- Reports of incorrect or outdated fees, rates or provider details.
- Feedback and suggestions for the website, Stories or Knowledge base.
- Questions about your personal data and privacy (see our privacy policy).
What we cannot help with
GoldexPay is a comparison website. We do not exchange money, hold funds or process transactions. This means we cannot help with:
- transfers, orders or payments made at a provider, including delays, refunds and failed transactions;
- your account at a provider, such as verification, login problems or blocked accounts;
- personal financial or investment advice.
For questions about a transaction or account, please contact the provider directly through its own customer service. Their contact details can be found on their website.
Press and partnerships
Journalists, providers and potential partners can also reach us at [email protected]. Please mention "Press" or "Partnership" in the subject line. Providers that want to be listed should note our selection criteria on the How we compare page. A listing or partnership never affects how results are sorted; see our affiliate disclosure.
Company details
- Company name: Goldexpay
- Address: Gorterplaats 26a-8, 6531 HZ Nijmegen, the Netherlands
- Email: [email protected]